The tenant will be responsible for all costs associated with loss or replacement as well as additional access cards.
Replacement or additional access cards will be issued after payment has been received.
Access cards are not to be tampered with and must be returned in their original state.
Access enquiries
If you have any general access enquiries, you can email our Access Manager; service@clo.co.nz.
Lockout assistance request
CLO can offer lockout assistance for CLO tenants and short term guests only as a result of access card misplacement, loss and/or damage. Wellington Locks covers this service.
Payment is to be made either debit/credit card or cash before access is provided
Lockout Considerations
Please consider the following information resulting in a lockout call out:
The wait time is up to an hour for a lockout call out response
You may be asked to show proof of identity
False calls (calls unrelated to lockouts) will result in being blocked from this service
These costs do not cover access card replacement
Access card replacements can be made via www.clo.co.nz/access (new cards will be delivered asap)
Access hardware faults might be assessed for reimbursement. You are required to submit this as a maintenance request with proof of receipt via www.clo.co.nz/maintenance