Card / Key Request
Lock out assistance

Card / key request

Access terms and conditions 

The tenant will be responsible for all costs associated with loss or replacement as well as additional access cards.
Replacement or additional access cards will be issued after payment has been received.
Access cards are not to be tampered with and must be returned in their original state.

Access enquiries

If you have any general access enquiries, you can email our Access Manager;

Lockout assistance request

CLO can offer lockout assistance for CLO tenants and short term guests only as a result of access card misplacement, loss and/or damage. Wellington Locks covers this service.

Lock out fees:

Mon - Fri 9am - 5pm $75 + GST
Afterhours $170 + GST


  1. Call Wellington Locks: 0800 722222
  2. Locksmith will attend building to let you inside
  3. Payment is to be made either debit/credit card or cash before access is provided

Lockout Considerations

  1. Please consider the following information resulting in a lockout call out:
  2. The wait time is up to an hour for a lockout call out response
  3. You may be asked to show proof of identity
  4. False calls (calls unrelated to lockouts) will result in being blocked from this service
  5. These costs do not cover access card replacement
  6. Access card replacements can be made via (new cards will be delivered asap)
  7. Access hardware faults might be assessed for reimbursement. You are required to submit this as a maintenance request with proof of receipt via
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