Lockout assistance request
CLO can offer lockout assistance for CLO tenants and short term guests only as a result of access card misplacement, loss and/or damage. Wellington Locks covers this service.
Lock out fees:
Mon - Fri 9am - 5pm $75 + GST
Afterhours $170 + GST
Instructions
- Call Wellington Locks: 0800 722222
- Locksmith will attend building to let you inside
- Payment is to be made either debit/credit card or cash before access is provided
Lockout Considerations
- Please consider the following information resulting in a lockout call out:
- The wait time is up to an hour for a lockout call out response
- You may be asked to show proof of identity
- False calls (calls unrelated to lockouts) will result in being blocked from this service
- These costs do not cover access card replacement
- Access card replacements can be made via www.clo.co.nz/access (new cards will be delivered asap)
- Access hardware faults might be assessed for reimbursement. You are required to submit this as a maintenance request with proof of receipt via www.clo.co.nz/maintenance