Lockout assistance request

CLO can offer lockout assistance for CLO tenants and short term guests only as a result of access card misplacement, loss and/or damage. Wellington Locks covers this service.

Lock out fees:

Mon - Fri 9am - 5pm $75 + GST
Afterhours $170 + GST


  1. Call Wellington Locks: 0800 722222
  2. Locksmith will attend building to let you inside
  3. Payment is to be made either debit/credit card or cash before access is provided

Lockout Considerations

  • Please consider the following information resulting in a lockout call out:
  • The wait time is up to an hour for a lockout call out response
  • You may be asked to show proof of identity
  • False calls (calls unrelated to lockouts) will result in being blocked from this service
  • These costs do not cover access card replacement
  • Access card replacements can be made via www.clo.co.nz/access (new cards will be delivered asap)
  • Access hardware faults might be assessed for reimbursement. You are required to submit this as a maintenance request with proof of receipt via www.clo.co.nz/maintenance
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